tkbat Privacy Policy
This policy explains in full detail how your personal information is collected, stored, and protected.
Introduction and Scope
tkbat is a trusted online betting and casino platform built for players in Bangladesh. This Privacy Policy ("Policy") describes how tkbat collects, stores, uses, and protects your personal information.
By visiting our website tkbat.cam, registering, or using any of our services, you agree to this Privacy Policy. If you do not agree with any part of this Policy, please refrain from using our services.
This Policy complements the Terms and Conditions and operates alongside them. We may update this Policy from time to time — you will be notified of any significant changes. The "Last Updated" date on this page always reflects the most recent version.
What Information We Collect
tkbat collects only the information necessary to provide our services, manage your account, and ensure a safe environment. The types of information are detailed below:
Identity Information
Full name, date of birth, National ID number (NID), username, and password. This information is collected at registration and is used for age verification.
Contact Information
Email address and mobile number. Used for account verification, sending important notifications, and support services.
Financial Information
bKash / Nagad / Rocket / Upay account numbers and bank account details. Used for transaction processing and fraud prevention.
Gaming Activity
Betting history, win/loss records, session duration, and preferred game categories. Helps with responsible gaming management and service improvement.
Technical Information
IP address, device type, browser version, operating system, and cookie data. Collected automatically to ensure site security and functionality.
KYC Documents
Copies of National ID, passport, or driving licence. Required for identity verification and compliance with Anti-Money Laundering (AML) policies.
How We Use Your Information
tkbat uses your information only for the following lawful and fair purposes:
Service Delivery and Operations
Your information is essential for creating and verifying accounts, processing deposits and withdrawals, ensuring gaming services, and managing bonuses and promotions.
Security and Fraud Prevention
Your information is analysed to protect your account from unauthorised access, detect fraudulent activity, and comply with Anti-Money Laundering (AML) regulations. Every transaction is secured using SSL encryption technology.
Customer Support
Your information is used to resolve issues via 24/7 live chat, respond by email, and verify your account history.
Service Improvement
By analysing user behaviour, we improve the platform experience, add new games and features, and quickly identify and resolve technical issues.
Communications and Notifications
Your email and mobile number are used to send important account-related information, security alerts, deposit and withdrawal confirmations, and promotional offers with your consent.
Responsible Gaming
By monitoring your gaming patterns, we can identify potentially problematic behaviour and provide support under the responsible gaming programme.
Data Sharing and Disclosure
tkbat does not sell, rent, or commercially transfer your personal information to third parties. However, your information may be disclosed in the following specific circumstances:
Service Providers
We work with trusted third-party service providers for payment processing (bKash, Nagad, Rocket, Upay, bank transfer), identity verification (KYC), and managing technical infrastructure. They process data only in accordance with our instructions and under this Policy.
Legal Obligations
When required by law, court order, or regulatory authority, tkbat is obliged to disclose information in compliance with the proper legal process. This includes Anti-Money Laundering (AML) investigations and fraud investigations.
Business Restructuring
In the event of a merger, acquisition, or transfer of any part of the business, your information may be transferred to the new entity. You will be notified in advance, and the new entity will be required to follow a policy equivalent to this Privacy Policy.
With Your Consent
For any purpose beyond those listed above, we will obtain your explicit consent before sharing your information.
Data Security Measures
tkbat applies industry-standard technical and organisational measures to protect your information. As a secure and reliable platform, we use the following layers of protection:
- SSL Encryption: All data exchanged between your browser and our servers is protected by SSL/TLS encryption technology, preventing third parties from reading it.
- Encrypted Storage: Passwords and sensitive financial information are stored in encrypted form. No staff member can view your password in plain text.
- Access Controls: Only authorised staff can access your information, and they are restricted to only the data necessary for their role.
- Continuous Monitoring: Our systems are monitored 24/7 to automatically detect suspicious activity.
- Regular Security Audits: Our platform is regularly reviewed by experts to identify security vulnerabilities.
- Secure Data Centres: Your information is stored in internationally certified data centres that are protected against both physical and cyber threats.
That said, no method of data transmission over the internet or electronic storage is 100% secure. We make every effort to protect your information, but we cannot guarantee complete security.
Cookies and Tracking Technologies
tkbat uses cookies and similar tracking technologies to improve your browsing experience and ensure the platform functions correctly.
Essential Cookies
These cookies are necessary for maintaining login sessions, security verification, and temporarily storing form data. The platform cannot function properly without them, so there is no option to disable them.
Functional Cookies
These cookies are used to remember your language preferences, game settings, and previous session data, so your preferred environment is ready each time you log in.
Analytical Cookies
These cookies help us understand which pages are visited most, how long users stay on the site, and where technical issues occur. This information is analysed in fully anonymised form.
Cookies can be managed through your browser settings. However, disabling essential cookies may cause some platform features to stop working.
Your Rights and Controls
tkbat believes you have rights over your information. Your key rights are set out below:
- Right of Access: You can request to view the details of the information stored in your account at any time.
- Right to Rectification: If any of your information is incorrect, you can request that it be corrected or updated.
- Right to Erasure: In certain circumstances (such as when closing your account), you can request that your information be deleted, although some information must be retained for a specified period to comply with legal and regulatory obligations.
- Right to Restrict Processing: In certain circumstances, you can request that some uses of your information be restricted.
- Right to Object: You can object to marketing communications or certain specific processing activities.
- Right to Portability: You can request to receive your information in a structured, commonly used format.
To exercise these rights, email [email protected] or contact us via 24/7 live chat. We will process your request after appropriate verification.
Data Retention Period
tkbat retains your information only for as long as it is needed or legally required.
Active Accounts
All information is retained for as long as your account is active. Gaming history and transaction records are kept for the entire lifetime of your account.
Closed Accounts
Even after an account is closed, certain information (identity, financial transactions) may be retained for a defined period to comply with Anti-Money Laundering (AML) regulations and other legal obligations. This period is determined in accordance with applicable law.
Marketing Communications
If you unsubscribe from marketing communications, minimal information will be retained to record your preference and prevent unwanted contact in the future.
Protection of Minors' Information
tkbat's services are intended solely for individuals aged 21 or older. We do not knowingly collect personal information from anyone under the age of 21.
Age verification is mandatory at registration. If we become aware that a minor has registered, that account will be closed immediately and all associated information will be deleted. If a parent or guardian believes their child has registered with tkbat, please contact [email protected] immediately.
Policy Changes and Updates
tkbat may update this Privacy Policy from time to time due to business changes, technological developments, or legal requirements.
For any significant changes, we will notify you via your registered email address or through a notification when you log in to the platform. Continued use of the platform after changes are made will be considered acceptance of the updated Policy.
The "Last Updated" date at the top of this page always reflects the current version. We recommend that you review this Policy regularly.
Have a Question or Concern?
For any questions about our Privacy Policy, please contact our support team. We are available 24/7 to assist you in Bengali.
Contact Us via Live Chat